Wellard PS – Frequently Asked Questions
Uniform Ordering FAQs
How can I purchase uniforms?
The uniform is now available for purchase online on the Willetton Uniforms website, click here to view the Wellard Primary School uniform range.
How do I know what sizes to order?
A full range of size samples is available to view and try on at the school, please enquire at the school reception.
How can I order uniforms if I don’t have a Debit or Credit Card?
If you don’t have a debit or credit card, payment can be made by electronic funds transfer (EFT) through your bank. After completing a Uniform Order Form (also available from the school reception), transfer the correct payment to Willetton Uniforms using the account details below. Please ensure that you include the school reference number 1502, your Initial/s and Surname in the description line of the transfer (example below), so that the payment can be matched and applied to your order.
BSB: 036 081
Account Number: 155 809
Finally, hand your completed order form in to the reception staff at the school to forward to Willetton Uniforms or email a scanned copy of the form directly to us at [email protected]
What are the collection or delivery options?
You can choose either:
- Pick Up – collect your order from the school reception; or
- Delivery – for a postage fee of $10, have your order delivered to your preferred Perth metropolitan address.
Pick Up
If I chose to pick up my order, where and when will I be able to collect it?
Pick Up orders will be available for collection from the school reception each Wednesday during school terms.
- Orders received by 11 am on Tuesday will be available for collection from the school on Wednesday.
- Orders received after 11 am on Tuesday will be available for collection from the school on Wednesday of the next school week.
Once your order has been received and processed, you will be advised of the collection date.
If I chose to pick up an order placed during the school holidays, when will I be able to collect it?
Pick up orders placed during the school holidays will be available for collection on the first Wednesday of the next Term. If you require your order before Term begins, please see the Delivery option below.
Can I pick up my order from Willetton Uniforms retail store in Willetton?
If you are in our neck of the woods and would prefer to collect your order from our retail store in Willetton, make note of this in the customer comments box at the time of ordering. We will advise you when it has been processed and is ready to collect.
Delivery
If I chose to have my order delivered, when will I receive it?
Uniform orders are delivered via Australia Post and take approximately 3 – 5 business days from the date of dispatch to Perth metropolitan addresses.
- Orders received by 11 am, Monday to Friday, will be dispatched on the same day.
- Orders received over the weekend, on public holidays, or after 11 am will be dispatched on the next business day. (With some exceptions over the Easter & Christmas Breaks)
- Once your order has been dispatched, you will be advised via email with an Australia Post tracking number to keep an eye on the progress of your parcel.
What can I do if I have chosen the wrong size or style?
We strongly encourage you to have your child try on the uniform prior to ordering online, we do not offer refunds for a change of mind. Size samples are available at the school and size charts are available for each uniform garment when viewing them online.
If you have accidentally ordered the wrong size and the garments are still in new and saleable condition, we will offer you an exchange within 28 days of your order being dispatched to the school or your preferred address. If you are not sure whether the garments are in new and saleable condition, consider whether or not you would be happy to purchase them at full price in their current condition.
All you have to do is post the incorrect item/s back to us with a copy of your receipt and the completed Exchange Form you received with your order (the address is on the form) – if completed correctly, the exchange form will let us know what to do to help you. Please make sure you provide accurate contact details so if we have any questions, we can call you.
What can I do if the sizes or styles I have received are not what I ordered?
We strive to ensure that all orders are correct before dispatching them but we are only human. Please check all garments upon receipt of your order to confirm that they are the correct sizes and styles before washing, wearing or writing your child’s name on the labels.
If you have accidentally received an incorrect size or style and the garments are still in new and saleable condition, we will happily exchange them for you within 28 days of your order being dispatched to the school or your preferred address. If you are not sure whether the garments are in new and saleable condition, consider whether or not you would be happy to purchase them at full price in their current condition.
All you have to do is post the incorrect item/s back to us with the completed Exchange Form you received with your order and your postage receipt (the address is on the form) – if completed correctly, the exchange form will let us know what to do to help you. Please make sure you provide accurate contact details so if we have any questions, we can call you.
What can I do if I have a faulty garment?
If you believe you have received a faulty garment, please complete the Faulty Garment Form you received with your order. Then post the faulty item to us with the completed form and your postage receipt (the address is on the form). If the garment has been worn, for hygiene reasons, you must wash and dry it before returning it to us.
If there is a major problem with the garment you can choose either a refund or exchange. A major problem is defined by the Department of Commerce, Consumer Protection as when the item:
- has a problem that would have stopped someone from buying it if they had known about it;
- is unsafe;
- is significantly different from the sample or description; or
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired within a reasonable time you can choose a refund or replacement. Please keep your proof of purchase — e.g. your receipt.
What can I do if I have lost my Exchange Form or Faulty Garment Form?
All forms are available at the school reception or download them here: